It can surely be regarded that HBO is the most popular streaming platform among all viewers. The service provides a faultless viewing experience with some of the most popular shows ever produced, as well as a large and dedicated user base.
This video broadcaster, like every other modern system or service, is not free from technical glitches, which may be extremely aggravating, particularly when they occur in the middle of a most loved show or programme. Supporting services, networks, and apps can all add to the tedium of the service. So here are some suggestions for resolving HBO streaming troubles.
List of solutions to fix HBO GO keeps freezing issue
Update the HBO GO app
If the device in which you’re watching isn’t up to date, you’ll almost certainly experience HBO Go freezes. That’s because, over time, programmes become infected with a large number of bugs and viruses, slowing down the app’s functionality. The company releases upgrades to make things run more smoothly. You may experience problems like these if you don’t upgrade it.
Remove Cookies and Cache files
Cache files, as you may know, are temporary data element in the software that speeds up the loading of a site when users visit it again.
Nevertheless, as the number of cache files grows, the possibilities of encountering problems like these rises. All you have to do now is follow the instructions listed below to remove the cache files-
- Open the HBO GO app after unlocking the device.
- Access the page by clicking app details.
- Select the storage use after you’ve opened the HBO Go website.
- Next tap on clear cache and clear data from the menu.
Check the Internet Connection
The majority of streaming platform issues revolve around connectivity. This can be caused by anything from a weak signal to too much network traffic. A prolonged buffering condition is another apparent symptom of this type of issue, indicating that the connection has been damaged.
To resolve it, try accessing another site in a separate browser, if the problem is limited to HBO and to reduce coverage, move the router close to the system and double-check the security of all network connection.
Restart the HBO Go app
When users experience such problems, the first and most effective method is to restart HBO Go. When you’re using a certain app for a long period, it is probable that it will slow for various reasons, and users will have freezing situations. So, all you have to do now is immediately close HBO Go and reopening it. In such circumstances, it will start over and you will be able to stream without interruption.
Limit systems connected to HBO Go
If there are too many people using the streaming platform, you may get trapped on the loading screen. Sign out of all the other platforms and test the services on one of them. It’s crucial to keep in mind that having a lot of systems linked to the same local network can lower the connection speed available to everyone.
Verify the browser
The browser is also crucial in improving that you are linked to the service. Errors in the browser might make services inaccessible. Like mentioned earlier in the above solutions clean the cache, update your browser, then log in after restarting it.
Contact Customer Service
Finally, if the problem persists, all you have to do is approach the HBO Go service. It’s possible that the problem stems from a technical problem. As a result, it would be preferable if a technical expert handling your issue. To get in touch with the HBO Go team, go to the official website’s contact page and book an appointment.
Thus, in a nutshell, HBO GO keeps freezing issue can be described as-
- Connection speed: For consistent streaming, a speed of at least 5 megabits per second is ideal. In this sense, some systems and networks can be adjusted.
- Search engine support: There are slow and fast browsers, so they react differently to various systems and services, so try out different kind of browsers/search engines.
- Exit all apps on your device, restart it and then attempt streaming again.
- Check the network load and attempt to keep the range of devices connected to a minimum for maximum efficiency.
Through the above blog, Cancel Subscriptions has all kind of solutions, like as you can easily fix HBO GO keeps freezing issue.